OptiView^® Portable Network Analyzer

For Corus Entertainment, it’s what the network team couldn’t see that was keeping them up at night. One of Canada’s most successful integrated media and entertainment companies, Corus has gone through a series of amalgamations and acquisitions over the past 10 years. It now has a rich portfolio of television services, radio stations and animated programming assets that travel over a global network.

As a result of all this acquisition activity, Corus ended up with a collection of different networks managed by different divisions. In order to streamline network management and improve overall performance, it decided to bring together more than 20 of its remote locations under a single cohesive network to be managed through its central offices in Toronto. A critical tool in its network support portfolio is the OptiView Series III Integrated Network Analyzer.

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A large credit union has 17 branch offices spread throughout the county where it’s located and it’s expanding to 25 branch offices in the near future. The institution's point-to-point network was upgraded to an MPLS network in order to improve performance. But after the new network was installed, network performance at the branches was still slow. The credit union looked for a way to improve network performance and provide benefits to both the business and customers alike.

Our featured case study shows how the credit union was able to solve problems and achieve business goals using the OptiView™ Integrated Network Analyzer. “The OptiView analyzer is an ideal, centralized solution for monitoring and analyzing our network. We connect it directly to the span port of our core router and it constantly tracks network performance,” said the vice president of network and telecommunications service.

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As a busy and growing healthcare provider, Fort Wayne Cardiology relies heavily on technology … and on its IT department to keep that technology and the network behind it running smoothly. Yet network performance hadn’t kept up with Fort Wayne Cardiology’s growth. Something had to be done to figure out and fix the problems, to get – and keep – the network healthy.

With the OptiView Series III Integrated Network Analyzer, the IT staff at Fort Wayne Cardiology are able to monitor traffic, diagnose problems, spot rogue access points, and optimize network speed and performance. The tool would have paid for itself in time and labor costs within a year, but in fact the investment saved the clinic more than double the cost of the OptiView by eliminating the expense of a third-party analysis check. Fort Wayne Cardiology also reduced the time spent on network issues by 5.25 hours of IT staff time per week. That’s over 262 hours per year that can be committed to other IT initiatives.

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Suppose someone blindfolded you and then told you to drive safely down a busy street, stopping at all the red lights and making sure not to hit anyone? While that might seem like a preposterous suggestion, it's not all that different from the problem faced by CIOs and network administrators who don't have good visibility into their networks. They're expected to avoid crashes and keep the network running smoothly, but they have no way to see in real time what is happening within the network infrastructure. This was the situation in which Charles Pettey, CIO of Middlesboro, Kentucky-based Home Federal Bank, found himself when he joined the bank's IT department.

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The Airport of Madrid-Barajas was inaugurated in 1931 and is being managed by Aeropuertos Españoles y Navegación Aérea (AENA). About 45.8 million passengers used the airport in 2006 which makes de the Madrid- Barajas airport fifth in Europe and 13th in the world. The airport consists of four terminals plus one satellite terminal. The total area of the terminals spans over 1.3 million square meters (in addition to 36 km2 of external area), which makes this airport the largest in the world in terms of terminal area.The airport has a multiservice network which provides LAN connectivity to the companies operating in the airport. In this sense, AENA functions like a communications service provider, offering its services to their customers which include airways companies, car rental companies, etc.. Each customer gets the corresponding network drops assigned which are managed in a dedicated VLAN and which can span the whole airport campus. The implementation and management of this multiservice network is a responsibility of “Division de TIC”, the division in charge of the airport’s information technology and communications. “The airport works continuously – for this great machine to work without disruption it is necessary that everything works correctly. When an incident occurs we have to diagnose it and solve it as fast as possible.

Manheim Auctions is the industry leader in the wholesale automobile auction business. The company supports its leadership position with state-of-the-art networking services that ensure ongoing business results. Manheim Network Operations is a highly efficient team managing the central office and more than 100 remote LANs with ten network engineers. Network traffic consists of mission-critical information to run the business, customer data and live audio or video streams to support their online auctions. Using Fluke Networks' troubleshooting tools, Manheim is able to cut the time to isolate problems by 86%, and reduces costs with portable tools.

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Joint-stock company “Nursat” is the leading telecom operator in Kazakhstan. NURSAT’s own satellite network covers more than 80 cities and towns in Kazakhstan. The NURSAT network is built on satellite communication channels working via NSS 703 and NSS 6 satellites. In addition to its satellite channels, NURSAT runs a fiber-optic and copper cable infrastructure to ensure additional reliability and provide non-disruptive services. The network unites telecommunication nodes in Kazakhstan and a teleport in Moscow. The control center in Almaty ensures 24/7 online monitoring and network management. Extensive usage of wireless solutions allows NURSAT to provide up to date communication services quickly and efficiently. The system is ideal for providing telephone communication services, Internet access and data transmission services to new apartment blocks and housing developments, remote offices and industrial sites when it would otherwise be impossible to use traditional cable infrastructure. Based on cutting-edge technology, NURSAT provides its customers with efficient and lowcost solutions for all their telecommunications needs’. NURSAT’s Technical Support specialists often encounter problems in their daily work with their company’s own network as well as with their customers’ hardware when establishing the last mile connection to the ISP network. For fast and proactive resolution of occurring and potential failures, the company looked for a system that could help cope with the above problems.

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The Portsmouth University Department of Electronic and Computer Engineering has its own computer network, which is an autonomous network group, centrally managed by the Department. The network consists of a total of about 200 Desktop Workstations running Linux and Windows. All the routing is through the several owned subnets of the network and is performed by Cisco® and NETGEAR® routers and switches.

The Department runs its own servers for anything the network needs (DNS, DHCP, Kerberos, NIS etc). It is a multiplatform transparent network and all computers can be accessed remotely for greater flexibility and use from home, with great care given to security, with sophisticated Firewalls and VPNs in place.

Frank Margrave, Principal Lecturer Electronic & Computer Engineering comments “We have 800 users in the departments so the network is quite substantial. This set up allows our students to do hands on work on a live network. We test, configure, fault find, manage and monitor. A live network means we need to have the tools to monitor it in real time.”

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Sunnybrook Health Centre puts OptiView to the test

As one of Canada’s largest healthcare facilities, Sunnybrook Health Sciences Centre has had its fair share of network changes and upgrades. Managing the extensive network infrastructure for the 10-building, one million sq. ft. campus environment demands a number of enabling tools for network administrators and field technicians. Throughout many of the changes over the years, the network team has relied on Fluke Networks products to keep things up and running, including one of its most important troubleshooting tools, the OptiView Portable Analyzer.

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A “next-day delivery” initiative, supported by the network services team helps this premier wine and spirits distributor deliver world class performance.
The service works by making delivery trucks and vans an extension of the network using wireless Blackberry® business phones. The sales force carries up-to-date inventories with them. When the company receives an order, dispatchers are able to intercept the routes of their delivery vans and transfer custom shipments from larger trucks. The customer receives their order on their shipping dock within 24 hours.

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Gold Support for your OptiView Portable Network Analyzer allows you to make the most of your OptiView Analyzer purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.

What do you get with Gold Support for your OptiView Portable Network Analyzer?

Software and firmware upgrades - Your OptiView will never be out of date. You'll receive all software and firmware upgrades free - the only way to keep your OptiView updated. See the latest releases.

OptiView Gold Support Members Training

• Live Training - Gold Membership now includes free enrollment to the OptiView Network Troubleshooting (2-Day) training course. See the current class listing.
• Online Training that can be utilized without having to take your staff out of the field can be a valuable tool. Gold Support Members have access to exclusive on-line training modules available.
• OptiView Gold Member Only Webcasts - OptiView Gold Support Members have exclusive access to a monthly Webcast that focuses on the topics they most want to hear about. The On-Demand versions of these webcasts are also posted on our Gold Members "My Account" web page for later viewing.

Repairs and loaner equipment - If your OptiView should fail, we'll deliver a loaner unit via next-day delivery to keep you up and running. We'll repair your OptiView and replace defective or faulty accessories at no charge, with "first on bench" priority, and return it to you - all shipping paid by Fluke Networks.

Access to live 24 x 7 technical support - Extend the expertise of your staff. Gold Support includes direct, immediate telephone access to our world-class Technical Assistance Center (TAC), direct access only available to Gold Members. Our centers in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions helping you get the most out of your OptiView and understand the results you are seeing.

Accessory Replacement - Some accessories are essential to your OptiView. The normal warranty on accessories is 90 days, but parts and accessories including the External Battery pack will be replaced free of charge with Gold Support once qualified as defective by our technical assistance center.

Covered accessories include:

• AC Adapter • Carrying Case • External Battery pack
• 1000BASE-SX-SFP - (1 per year)

Unlimited access to our Knowledge Base - You’ll have an open door to valuable proprietary information we’ve gathered from helping customers over the years. It also includes helpful technical articles written by our experts.

Member Only promotions - Your membership qualifies you for “Members Only” promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.

Ensure that you are getting the most out of your OptiView Analyzer with Gold Support Services.