PowerCom Empowers Technicians with LinkWare™ Live to Increase Team Efficiency - Case Study
By leveraging Versiv™ DSX-5000, CertiFiber® and LinkWare™ Live, PowerCom has significantly reduced the time and effort needed to test the systems and provide results to their customers.
Challenge: PowerCOM installs and services a wide range of information and communication systems including; voice, data, Wi-Fi, security and monitoring at a variety of both indoor and outdoor locations. With over 80% of employees working in the field on multiple client sites, delivery of test results to the PowerCOM office and/or client is often challenging. Historically, the process to set up test equipment and compile results has been manual and time intensive for both field and administrative staff. Additionally, some customers desired more frequent and periodic delivery of detailed test results, rather than only upon project completion. To address these issues, PowerCOM required a solution that could help their technicians and administrative staff be more efficient, as well as readily and more easily share data with their customers.
Results: By leveraging Versiv™ DSX-5000, CertiFiber® Pro and LinkWare™ Live, PowerCom has significantly reduced the time and effort needed to test the systems and provide results to their customers. Instead of requiring the field technicians to set-up test parameters and commute to the office to deliver/review the test reports, these tasks can be done remotely through the cloud. By leveraging LinkWare Live, PowerCom technicians can complete jobs faster, ensure test accuracy and reduce the potential for rework.