IT services provider manages client networks remotely, reducing costs and downtime
LAN Doctors provides fixed-rate network management to customers throughout the U.S. Initially focused on help desk services, the New Jersey–based company has grown to offer a full range of services. All LAN Doctors employees work remotely, and all of the company’s clients are remote as well. These logistics aren’t the biggest challenge, however. The pricing model is. LAN Doctors charges one set price, then does whatever it takes to keep a client’s network healthy. To succeed, the company must price their services competitively based on an initial assessment, then provide ongoing monitoring and maintenance for remote clients while still covering their costs.
LAN Doctors needed a way to thoroughly assess networks pre-engagement in order to price contracts fairly, and a way to reduce travel time to remote client sites without sacrificing monitoring and troubleshooting services. The solution was the OptiView Management Suite.
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